Ballantyne, Beswick & Company
Litigation and Trial Lawyers
Kingston, Jamaica

Used paper based diary and docketing. Did accounting manually.

Now using AbacusLaw.
Key Abacus features: Calendaring, contact management, case management,
document management, document assembly, and billing.

Efficiency

Paper files stored in cabinets were hard to locate and often got lost. Electronic documents saved on the network were hard to locate and frequently went missing. 

The firm spent an enormous amount of time searching for information and documents. The constant search for information was a huge waste of time.

Finding dates using a manual diary was difficult and time consuming. It was also a huge chore searching through paper calendars to get an overview of the month or a synopsis of case deadlines.

Case documents were creat ed by cutting and pasting information into word processing software. 

Documents were manually photocopied.

With Abacus' linked documents, anyone can find documents quickly regardless of their location on the network.

Efficiency has increased roughly 50% to 75% thanks to superior organization and a reduction in labor-intensive activities.

All documents are now scanned and linked into Abacus no later than the following morning. Anyone can now access and print out any document from any workstation.  Productivity in general is up roughly 60%.

By concurrently capturing time using Abacus, more hours are billed and the firm is bringing in more money.

Abacus encourages writing notes and organizes them very well.  The notes have proven very valuable in managing clients and cases.

Risk

Applicable civil procedure rules have harsh time requirements and severe sanctions if errors are made. Keeping out of trouble was challenging and very stressful.

Often experienced procedural challenges threatening case proceedings due to scheduling mistakes.

Abacus' continuous tickling and warnings makes it very hard to make mistakes.

Gone is the anxiety about missing appointments, court dates and deadlines .

Reminders help staff keep on top of deadlines. Not a single deadline has been missed in matters managed by Abacus.

Customer Service

Had to put clients on hold to retrieve case information.  It was impossible to retrieve case information in less than a minute.

Literally in seconds of a call, staff can provide information to clients. Clients say they can't believe speed of service.

Referring to documents immediately over phone is very professional.  Clients often remark that this immediate service is like magic.

Case Load

Older cases often got neglected.

Abacus allow s firm to manage existing cases more effectively , which has improved the bottom line.

Moreover, using Abacus' reporting and case management, firm is able to advance older, stagnant cases.

Employee Satisfaction

Staff was frustrated spending their time searching for information.

The staff always smiles when they are able to immediately pull up client information and provide great customer service .

Competitiveness

Didn't have edge on other firms.

The ability to prepare court documents is a lot faster than other firms in area.  Often only a quarter of the lead time is required compared to opposing firms. With all the documents linked in Abacus, preparation only takes a couple hours.

Growth

Growth was slow.

With Abacus, billable hours have increased 25% to 30%. The firm is getting more done in less time making it possible to plan for additional growth.

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