Efficiency |
Had severe stability issues with previous software. It crashed frequently, was not user friendly, and required constant talks with tech support.
Inputting information and events was difficult and time consuming. |
From Abacus' case screen, anyone can see prior hearings, what judges had ruled, and all prior conversations.
Able to easily attach documents to matters and see which documents were filed in each case.
Very easy to enter and retrieve information, including notes, telephone conversations, correspondence from opposing council, and judgments.
Staff can retrieve information on probation and sentencing by looking at the client's case screen. The staff knows when the review date is to occur, how many hours of service are required, and all applicable court costs and fines.
"The Abacus web training is very well put together. It helped us take full advantage of the software, including form generation." |
Risk |
The user friendliness of previous software was a problem, leading to calendaring mistakes and conflicts. . |
In the morning , Abacus gives reminders for each matter. The calendar is straightforward, simple and reliable. With Abacus there hasn't been any problems missing dates. Best yet, everyone is confident that nothing will go overlooked or fall through the cracks. |
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Customer Service |
Unable to pull up client information quickly. |
Abacus' user friendliness makes clients service easy - anyone can go straight into a matter, pull up linked names and events, and provide information to clients quickly. |
Growth |
Unable to use previous software to improve practice |
Grew new practice quickly thanks to Abacus. The firm was able to quickly process cases, respond to clients' questions, and develop a reputation as an efficient firm. |
