Abacus Case Study

"We would have had to triple our staff to manage our current case load if we didn't have Abacus."

Firm Profile Software Background

Pinkert Law Firm, PA
Litigation
Miami , Florida


Used Outlook, Timeslips, and paper based matter management.

Now using AbacusLaw.
Key Abacus features: Calendaring, contact management, case management,
document management, document assembly, and billing.

Issue Before Abacus After Abacus

Efficiency

Unable to quickly l ook at a particular client's matter to determine what has been done and what remains to be done.

Spent a good portion of time managing and searching for files and information within files.

Unable to integrate scheduling with billing, leading to double entry and lost billable time .

Unable to easily determine future work load. With large case volumes, this was a critical shortcoming .

To close a case, manual processing needed to be done in the accounting software, in the physical case file , and in the case calendar (marking each calendar date done) - an extremely laborious process.

Unable to customize Outlook to fit needs .

All pleadings, depositions, hearings, deadlines, and discovery are immediately entered into Abacus. As a result, organization and productivity have improved tremendously. Abacus allows the firm to deal with a large numbers of cases and a tremendous number of documents without fear of mismanagement.

With an increasing case load, Abacus is essential. It's made case management a streamlined and efficient process.

With customized screens, Abacus provides additional information particular to the needs of the firm. For example, by adding additional litigation tabs that tracks depositions, discovery and interrogatories, reports can be generated to provide key information, such as what type of discovery demands will be coming up next month.

Able to close cases faster. Recently closed 50 cases in 10 minutes.

Risk

Unable to generate deadline reports. Had a difficult time tracking cases.

With Abacus' reports, able to easily list upcoming trial and discovery deadlines and sort by date . Abacus' legal calendaring allows for the management of deadlines for hundreds of complex cases and ensures the firm doesn't miss deadlines or fail to work up a case in a timely fashion. The firm now tracks a much larger number of cases with much less risk. The staff all feel much more secure.

Customer Service

Pulling a client's file from the file room to answer client inquiries was slow and inefficient.

Able to quickly access client information. Most questions are answer ed by just looking at Abacus.

Case Load

Managed fifty active cases.

Now have hundreds of open cases and growing.

Decision Making

Unable to do any reports on court hearings, depositions, or general office productivity.

"We live by Abacus' reports." The system helps prioritize matters so attorneys can determine which matters need attention or follow-up action .

Competitiveness

Adding staff was the only way to increase case capacity.

"If you want to manage a larger number of cases without adding to overhead with Abacus."

Bottom Line: "It would be impossible to manage the number of cases we currently have without Abacus or tripling our support staff."

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