Efficiency |
"We were missing important appointments, everything was really bad."
Notes placed in paper files were always getting lost. "We often spent hours looking for just one phone number. It was awful."
Only the lead attorney was familiar with the case details, making collaboration almost impossible.
There was no sense of community in the office with everyone working on their own cases. Due to lack of communication things were often done twice - other times things were not done at all when someone assumed someone else was doing it.
When generating letters and legal documents, information was manually retrieved and plugged in by hand.
Had to search documents and look at signatures on documents to determine related parties in a case. |
"Immeasurable how much time is saved on calendaring thanks to Abacus."
With color coding for different events, anyone in the office can see what is going on and better manage their time. Deadlines are easy to find and prioritize.
Time management improved dramatically. Firm can now schedule things at intervals and see what is coming up and when decisions need to be made.
Names and matters are linked together giving everyone the ability to find information in a couple clicks.
By using Abacus' templates, generating a letter only requires a couple clicks. Abacus automatically inserts the case name, case number, header, and the attorney's and judge's names.
It takes a couple minutes now to write letters compared to 30 minutes before using Abacus. |
Risk |
Had no idea as to when statute dates were without pulling up the file. |
Haven't had any problems with court dates. Confidence in Abacus has given the entire staff peace of mind.
Gone too is the stress of relying on memory. |
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Customer Service |
Didn't have "customer service".
Old cases files were never in order and it was impossible to retrieve information when requested by a client.
Often spent 20 minutes searching for and researching information before calling a client back. |
When a client calls in and asks about a case, anyone is able to review the events and notes from the case and respond to the client immediately. |
Decision Making |
Information regarding status of cases and firm were all in the attorney's heads. If the attorney remembered or raised the issue decisions were made. |
"Decision making improved immensely." Use Abacus to identify patterns of police misconduct by discovering relationships in data, such as claims against the same police officers. Be uncovering these patterns, grounds for new lawsuits are established. |
Growth |
Handicapped by organizational problems. |
With improved efficiency, able to double claims handled. By analyzing cases and data, able to find areas for new claims and increase revenue.
Planning for increasing income and taking on more cases the following year. |
