The Manely Firm, PC
Family Law Litigation
Marietta , Georgia

Used ACT!,QuickBooks Pro, Word Perfect, Excel, and paper case files.

Now using AbacusLaw.
Key Abacus features: Calendaring, contact management, case management,
document management, document assembly, and billing.

Efficiency

Double entered data into ACT!, paper files, QuickBooks, Excel, and WordPerfect tables.

For every change of address staff needed to notify head office person, who had to manually make changes in 4 different locations. An estimated 20 to 30 minutes per day was spent double entering information.

With a newly hired attorney, there was no way for the lead attorney to manage and delegate the case load with old system.

Hand wrote notes and dropped them into case files. Spent a lot of time reviewing information in the manual system, delegating tasks, and tracking assignments.

Updating client addresses now takes just 5 minutes a day, compared to 20 to 30 minutes before using Abacus.

With notes and billing entries going into Abacus immediately, anyone can review case history, events, notes, documents, contacts, witnesses, judges, and background information. Attorneys are able to track, delegate, run reports, view to do items, and keep current on active cases.

With case information - including deadlines, notes, linked names and documents at one's fingertips, attorneys review, delegate, and handle 100 cases efficiency at one time.

Able to process and close cases quicker, enabling firm to handle significantly more cases each year.

Risk

Addresses were frequently changed in one location and not in another, resulting in returned invoices, returned client correspondence and delayed billing.

Took double the effort to safely manage complaints, deadlines, court appearances, responses, and other legal dates with ACT!.

anual conflict check took hours to complete and firm often lost business during that delay.

Addresses need only be changed in one place to be effective for all uses.

With automated rules calculation, alerts, reminders, auditing abilities, things to do lists, and malpractice alert reports, firm has reduced risk while growing their case load.

With instantaneous conflict check, staff can safely accept cases right away.

Customer Service

Had good customer service but sought to become even better.

Despite increasing case load, able to provide exceptional customer service, even better than before.

Able to view notes and tell clients exactly what is going on immediately. Don't need to wait until an attorney returns from court to respond to clients.

Staff takes shifts answering phones and using Abacus. Each person can determine exactly what's going on with each case, increasing accountability.

Use instant messaging to notify attorneys immediately of issues.

lient satisfaction has increased and as well as their confidence in the firm.

Case Load

Managed 74 cases last year.

Handled 125 cases this year and growing.

Employee Satisfaction

Employees expected something better, wanted to work in technologically advanced environment.

Able to hire employees accustomed to working in larger firms. Employees enjoy the best of both worlds: a small, personable firm with sophisticated, easy-to-use technology.

Decision Making

Used paper reports. Spent several hours before each meeting generating reports and doing calculations by hand.

eports were often wrong, dated or insufficient.

Before bi-weekly meetings, staff generates malpractice reports, deadline reports, case synopsis reports and financial reports from Abacus. With this detailed information, attorneys are able to make quick and accurate decisions.

With Abacus available on a wide screen monitor in the conference room, meetings are more efficient. Everyone is able to review reports, enter notes and delegate assignments.

Competitiveness

Felt competitive but sought even better service and sophistication.

New clients are immediately impressed by the sophistication and reliability that they often associate with larger firms.

The firm now delivers ideal service - the personal service of smaller firms with the technological responsiveness and reliability of larger ones.

Clients say the firm is more personable, more aware, and more responsive that larger firms.

Growth

Didn't have enough time or money to consider expansion.

Opened second office with extra revenue.

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