8) Slow Response to Client Inquires

Unsatisfied Clients Between 30 and 40 percent of malpractice claims originate from issues related to client communication.

Result: An inability to respond quickly and professionally to clients inquires will damage any law firm. Besides being a malpractice hazard, unsatisfied clients are generally less likely to pay their invoices in full, to return as clients, or to recommend your firm to others.

 
 

The Abacus Solution

AbacusLaw ensures client inquiries don't slip through the cracks and that everyone in the office is able to respond promptly and competently to a client's questions.

 
 

Track and respond to client inquires with:

  • Phone messaging
  • Inter office messaging
  • Centralized case notes
  • Centralized case events
  • Centralized case emails
  • Centralized case documents
  • Centralized case court forms
  • Event and rule reports
  • Case summary reports
 
 

AbacusLaw Ensures:

  • Client inquiries don't get overlooked or mishandled
  • Clients are provided quick and accurate information over the phone regarding case status and activities
  • Clients can receive immediate help even when the attorney is out of the office
 
 

The Bottom Line:

  • AbacusLaw will improve client service
  • AbacusLaw will lower malpractice risk
  • AbacusLaw will increase referrals and repeat business
 
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