Abacus Customer Care
To get off to a great start, Customer Care is included in your first year as an AbacusLaw user:
After your first year, renew your Customer Care Agreement and you will be eligible to:
- Access to our online training
Our online training courses are narrated lessons that demonstrate the tasks commonly performed in law offices and give you and your staff the training you need to take fuller advantage of Abacus' features. - Maintenance updates
You will be able to download all updates, patches and additional functionality for your version as long as you have a customer care agreement. - Priority technical support
If you are having problems, well make sure you get priority service. For any questions, issues or problems you have, we'll help you and your staff quickly. - Guaranteed lowest price on upgrades
You will pay less for upgrades that those without a customer care agreement and be guaranteed the lowest price available for upgrades. - Remote assistance
Our experienced technicians will remote into your computer and help you resolve your issues. - Tax table updates
Receive updates to your AbacusLaw Gold tax table codes each year. - Lowest price on Customer Care renewal
You will pay less for renewing your customer care agreement. You'll save hundreds of dollars in support inquiry fees by maintaining your customer care agreement.
Read our Customer Care Mission >>
Customized On-Site or Telephone Consulting
If you'd like someone to install, setup or otherwise customize your AbacusLaw system for you, we can help make that happen. Your implementation will be fast, easy and affordable. Each consultant has years of experience assisting law firms with technology. Contact us to find a trained professional in your area.
