Support

Abacus Customer Care

From time to time, we get "thank you" items from our customers. They are certainly unnecessary, but always appreciated. The point is this:

How many times have you worked with a company whose customer support made you feel like sending a nice gift? We're proud of our support team, and hope you'll be that much more comfortable knowing that's who stands behind your AbacusLaw software.

 

To get off to a great start, Customer Care is included in your first year as an AbacusLaw customer. Renewing your Customer Care annually protects your investment in AbacusLaw. Don't lose all of these continuing benefits:

  1. Priority technical support

    What customers recently said about Abacus Customer Care

    "I appreciate the knowledge your tech support has and how quickly they solve my problems."

    "I was very impressed with the demeanor, experience and knowledge of the support staff. We love the product and the support!"

    "Paul was very swift in identifying the problem and resolving the issue. Thank you."

    "Cheryl was her usual source of magnificent knowledge."

    "Cathy is terrific. She knows the system completely and helped me, with great patience and cheer, to correct accounting mistakes I made. I couldn't be more pleased with the assistance and Cathy's great attitude."

    "I deal with a lot of tech support. I used to rate Dell as #1, but your office has that spot in my office now."


    If you are having problems, well make sure you get priority service. For any questions, issues or problems you have, we'll help you and your staff quickly.
  2. Guaranteed lowest price on upgrades
    You will pay less for upgrades that those without a customer care agreement and be guaranteed the lowest price available for upgrades.
  3. Remote assistance
    Our experienced technicians will remote into your computer and help you resolve your issues.
  4. Tax table updates
    Receive updates to your AbacusLaw Gold tax table codes each year.
  5. Lowest price on Customer Care renewal
    You will pay less for renewing your customer care agreement. You'll save hundreds of dollars in support inquiry fees by maintaining your customer care agreement.

Read our Customer Care Mission >>

Customized On-Site or Telephone Consulting

If you'd like someone to install, setup or otherwise customize your AbacusLaw system for you, we can help make that happen. Your implementation will be fast, easy and affordable. Each consultant has years of experience assisting law firms with technology. Contact us to find a trained professional in your area.

Abacus Technical Support
 
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