Abacus Customer Care
AbacusLaw Practice Protection Plan
To get off to a great start, the Practice Protection Plan is included in your first year as an AbacusLaw customer.
Renewing annually protects your investment in AbacusLaw and is the only way to get technical support as well as all of the following benefits.
Benefits of the Practice Protection Plan:
- Technology Coaching
LIVE monthly practice management and accounting webinars to help you avoid the things that are costing you productivity, revenue and increasing your malpractice risk. - Unlimited Technical Support
When you or your staff have any questions, issues or problems, we’re here to help. We’ll even explain the cause of any issue so it can be avoided in the future! Choose your preferred channel: telephone, live agent, or email. - Disaster Recovery
It’s not a matter of if, but when your computer(s) burps, chokes or dies. When it does, we’re here to help get your AbacusLaw up and running. - New Computers Whether you’re expanding and adding new workstations, or just upgrading to newer and faster machines and you want AbacusLaw set up properly, we’re here to help.
- Training Videos Over 10 hours of training videos available to everyone in your firm, anytime they have the need!
- “Just in Time” Training Need someone to show you how to create a report, do a mail merge, print a bill, etc.? We’re here to help!
- Access to our Knowledge Base 24/7/365 – never any waiting! If you love self-service, we’ve got that covered too! Find your answer outside of normal business hours!
- Remote Assistance - it’s fast and secure! Our experienced technicians will remote into your computer and resolve your issues. Let us do the ‘heavy lifting,’ you stay focused on your office needs.
- Save Your Man-in-the-Van! Our expert techs will install and configure Abacus upgrades, specialty versions, forms and rules, so you don’t have to pay your IT guy for those tasks.
- Tax Table Updates You’ll get updates to your AbacusLaw Gold tax tables each year.
- Maintenance Releases You’ll get updates to your current version as we make improvements to current features.
- Guaranteed Lowest Price on Upgrades (Save up to 90%) You will always get the lowest price on everything we offer. Anyone without an AbacusLaw Practice Protection Plan pays retail.
Read our Customer Care Mission >>
Customized On-Site or Telephone Consulting
If you'd like someone to install, setup or otherwise customize your AbacusLaw system for you, we can help make that happen. Your implementation will be fast, easy and affordable. Each consultant has years of experience assisting law firms with technology. Contact us to find a trained professional in your area.
What customers recently said about Abacus Customer Care
"The techs at Abacus are always friendly and helpful."
"Paul is excellent, he can identify what is causing the problem quickly and get it resolved."
"Your live support is always wonderful. They completely understand the program and how to quickly resolve issues. Thank you!"
"Cheryl is amazing - very patient and explains things very well. I enjoyed working with her and you are very lucky to have an employee like her working for your company."
"Exactly what I would expect from your company. Excellent service."
